Mediator:

After contacting the customer service [email protected] and in the absence of a satisfactory response within 1 month, the customer can contact the Tourism and Travel Mediator, whose contact details appear below:

Postal Address: Tourism and Travel Mediation

BP 80 303 75 823

Paris Cedex 17

Website: www.mtv.travel

The consumer will not be able to benefit from the 14-day withdrawal period pursuant to article L221-28 of the Consumer Code.

Electronic link to the Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

You can register for free on the national list opposing telephone canvassing using the website:

www.bloctel.gouv.fr or by writing to wordline - Bloctel Service - CS 61311 - 41013 BLOIS CEDEX