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Mediator:
After contacting the customer service [email protected] and in the absence of a satisfactory response within 1 month, the customer can contact the Tourism and Travel Mediator, whose contact details appear below:
Postal Address: Tourism and Travel Mediation
BP 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel
The consumer will not be able to benefit from the 14-day withdrawal period pursuant to article L221-28 of the Consumer Code.
Electronic link to the Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
You can register for free on the national list opposing telephone canvassing using the website:
www.bloctel.gouv.fr or by writing to wordline - Bloctel Service - CS 61311 - 41013 BLOIS CEDEX